FAQ

/FAQ
FAQ 2017-09-21T15:32:27+00:00
Why can’t I move my training days around? 2018-01-12T17:18:22+00:00

Each Run Theory training program has been designed by our team of sports scientists and running coaches.  They have been carefully structured using the latest training principles to offer a productive, enjoyable and most importantly safe training experience.  With up to 80% of runners suffering a training related injury each year we take the integrity of our training programs very seriously.

As such, moving training days around isn’t possible.  We understand that this might be frustrating, but the last thing we want is for you or any runner to increase their risk of injury and potentially jeopardise their training goal.

 

Do I need to run with my phone? 2018-01-12T17:06:44+00:00

Yes, to use Run Theory you will need to run with you phone.  Here’s why;

First, Run Theory is a data driven training experience and as such becomes smarter the more you run with it.  While training, the Run Theory app collects data on hundreds of physical markers across different training dimensions like speed, time, gradient etc.  This information is then run through our high performance algorithms and used to optimise your training program.

Second, Run Theory provides audio coaching and progress updates throughout each training session.  This coaching ensures your training is both productive and safe.  Without your phone, Run Theory won’t be able to tell you how great your doing.

Although Run Theory requires you to run with your phone today, that may not always be the case.  We are constantly exploring ways to make training with Run Theory even more enjoyable so stay tuned for updates.

 

What do I need to use Run Theory? 2018-01-12T16:32:29+00:00

To use Run Theory you need the following equipment;

  • 1x Smartphone running either iOS 9.0+ or Android 4.4+ with the Run Theory app installed and an account set up.
  • 1x Pair of headphones so our Coach can guide you through each training session
  • 1x Pair of running shoes.  We always recommend visiting your local running store and getting your trainers properly fitted.
  • 1x Sports apparel, styling totally up to you 😉
  • 1x Somewhere safe to run, a park, a quiet street, a sport track, anything will do.

…so now you know, lets start training together!

 

I want to cancel my training subscription, can I get a refund? 2017-09-19T14:02:07+00:00

If you purchased your Run Theory subscription via iTunes or Google Play, this request will be subject to either the iTunes or Google Play Terms of Service and is therefore non-refundable by Run Theory.

The official App Store, iTunes Store and Google Play policy is that all sales are final, though there are a few exceptions to this rule. You can get a refund if the app does not work as described, if you are charged but do not receive the item or if the app is not compatible with your device.

If you do still wish to request a refund please visit the iTunes Store or Goole Play for more details.

Do training subscriptions auto renew? 2017-09-19T14:01:48+00:00

No, each training subscription covers the entirety of the selected training program. Once the training program has been completed the subscription will cease. To continue training a new program will need to be selected.

If you would like to see an annual, unlimited training subscription added to Run Theory then please provide feedback via the app or send your comments to hello@runtheory.com.

What is a training subscription? 2017-09-19T14:01:30+00:00

A training subscription gives you full start to finish access to an intelligent training program of your choice. Every athlete receives 14 days free training with the remainder of the program available via an in-app purchase.

Can I share my training activity on Facebook and Twitter? 2017-09-19T10:18:56+00:00

Run Theory is working hard to offer this feature to our athletes. In the interim we suggest taking a screen grab of your training summary and publishing through Facebook and twitter in the same way you would a normal photo. #Bragging optional!

Does the app auto-pause my activities when I stop moving? 2017-09-19T10:19:01+00:00

Run Theory does not auto-pause your training if you stop moving. Rest is an important part of training and is included in a number of training sessions. Run Theory collects all data during a training session and uses it to determine your training load, current running form, fitness and fatigue.

How can I edit my account details? 2017-09-19T10:19:07+00:00

When you join Run Theory the app collects a variety of important data points which are used to personalise your experience. To edit any of this information first open the app;​

  1. Tap on the Settings icon in the bottom right corner of the navigation bar.
  2. Tap EDIT in the top right of the screen.
  3. Tap on the information you would like to edit.​

Please note that some data cannot be edited while you are in a training program. Quitting a training program to edit your data will cause your current training program and progress to be lost. You will then need to select a new distance or challenge and begin your training from week 1.

What mapping platform do you use? 2017-09-19T10:19:47+00:00

Run Theory uses the mapping service provided by Google Maps. By using Google Maps Run Theory can ensure a consistent experience across all mobile operating systems.

What happens if the recorded data is wrong? 2017-09-19T10:20:43+00:00

Unfortunately GPS is not a perfect system and can occasionally cause parts of a training session to be recorded incorrectly. To minimise the impact of incorrectly recorded GPS data, Run Theory applies a linear quadratic estimation algorithm or Kalman filter to eliminate noise and present the most accurate view of an athletes activity.

What if my data won’t sync? 2017-09-19T10:20:56+00:00

Data collected during a training session is stored on your device and requires an internet connection to sync. Connect your device to a cellular or wifi network, refresh and your data will sync automatically.

Still having trouble? Try logging out of the app and logging back in.

Why do training programs only start on Monday? 2017-09-19T10:21:04+00:00

1. The vast majority of road races occur on Sunday.
2. Most (not all) people’s live have an in-built Monday-Sunday rhythm.

As a result Run Theory’s algorithm optimises each training program to weekly blocks running from Monday to Sunday.

If you would like to see more more start/finish options added to Run Theory then please provide feedback via the app or send your comments to hello@runtheory.com.

I’ve just joined Run Theory but my Best Efforts look to fast/slow? 2017-09-19T10:21:10+00:00

Each athletes intial best efforts are calculated using the data entered during registration. The results depend on the recency, accuracy and relevancy of the data entered.

Best Efforts are also recalibrated after each Benchmarking Week, so after week training all predictions are updated using actual training data.

What if I don’t get a strong GPS signal? 2017-09-19T10:21:20+00:00

GPS signal strength can be influenced by a variety of factors, some in our control, others very much out of them. To give your device the greatest chance to connect first make sure that GPS has been enabled in your phones location settings. Next check that your phone has a clear, unobstructed view of the sky and that you are as far away from buildings, trees and other obstacles and you can be.

The time required to connect to a GPS signal can vary and in some cases take a minute or two to secure. If your device is still unable to connect please force close the Run Theory app, open and try again.

What should I do if I forget my password? 2017-09-19T10:22:27+00:00
  1. Open the Run Theory app.
  2. Tap ‘Sign in’
  3. Tap ‘Sign in with email’
  4. Tap ‘Forgotten your password?’ under the sign in button
  5. Enter the email you used to join Run Theory and tap ‘Send reset email’.
  6. Check your email inbox for a link with instructions to reset your password.
  7. If you do not receive and email from Run Theory please check you entered your email correctly then check your junk, spam or other folder.

​If you still haven’t received your password reset email then please email Run Theory at hello@runtheory.com and include your first and last name and email address in the body of the email.

What languages does Run Theory support? 2017-09-19T10:22:23+00:00

Run Theory currently supports English only.

I’m an elite athlete, can I still use Run Theory? 2017-09-19T10:22:55+00:00

Yes you can. Run Theory has worked with professional athletes, world class coaches and leading data scientists to ensure even the world’s best athletes are challenged by and enjoy their training program.

I’ve never run before, can use Run Theory? 2017-09-19T10:23:19+00:00

Yes you can. Run Theory utilises machine learning to analyse 1,000’s of unique physiological markers to personalise every aspect of your training experience. That means that whether you run every day or are completely new to the sport you will get a program that matches your specific ability.